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IntroductionThe Mini Client offers many functions of Agent Home, however in a far smaller format. The mini client is suitable, for example, to be docked on the frame of the screen, either in a browser or in form of a windows application provided by the system administrator you can install. Moreover, the Mini Client can be used much easier with mobile devices than the standard ACD Client. Furthermore, the Mini Client is particularly suitable to be embedded in applications from third-party providers, mostly as a browser-tab. Access and Login to the Mini ClientThe Mini Client is called via a seperate separate URL you can easily call via your normal Login-URL for the portal. For example, if the following URL is the normal Login-URL
thus the following URL results to call the Mini Client: http://myServer/mySystem:8080/mclogin/myResellerUID/myClientIDmyClientUID Login to the Mini ClientTo login to the Mini Client you need the same login data you use for the normal portal. Agent Status und Telephone NumberIn the upper part of the Mini Client you see the current Agent Status as well as the active phone number. With a click on the respective status (coloured squares) or the phone number (1, 2, 3...) you can change the status or the phone number. Inbound StatusIn the area Inbound-Status you see the following data:
AgentsIn the Agent area you see a table of all the agents. It contains the following columns:
GroupsIn the Groups ("Gruppen") section you will see a table of all groups. The following columns exist:
Call ControlDuring a conversation, with the call control you can carry out the same functions as in Agent Home. With the tabs you can choose agents, groups, PBX Users as well as numbers and synonyms as a redirection destination. With the tab TAC you can set transaction codes. Please refer to Agent Home for more details on individual functions. |
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