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The IVR system comprises routines which are executed according to defined rules. The core of this are routing applications. A routing application comprises the call flow (routing), parameters and master data and also is used to access statistical data (counters). Additionally, a detailled log on the execution of the application is created per call. Choose Routing - Routing Applications in the main menu to view the table of available applications. In the list of applications the following actions are available: Edit - opens the version control for this application. Editing a routing application always involves versioning. Counter Statistics - opens the graphical editor and displays the counter statistics for the application using red counters in each object. Counter Reset - resets the counters for the application. Detail Statistics - shows the counter statistics for a particular interval defined in a popup window which is displayed when the function is selected. The results can alternatively be downloaded as a CSV file. Active - sets the selected version of the application active, callers will access this application when calling the system. Test - sets the selected version of the application as the test application, callers from the Test CLI will access this application when calling the system. This is a useful feature enabling programmers to modify a running application without using a separate service number. All other callers will access the active version of the application. Master Data — shows the master data. Delete - deletes this application or version. |
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