FROM RELEASE 3.42
Function
This object sets the live agent to active in all following ACD group processing. The setting in the ACD group for whether the live agent is active does matter. If the live agent is deactivated in the ACD group, then using this object will have no effect. This object can be used to override a previous opt-out.
Parameters
Object Name | The name of this object instance |
Outputs
Output | Used when ... |
Continue | Always |