Contact lists can be mapped with a selected contact. Contact lists do not affect ACD work and can be used by the client for their own purposes.
Choose System Settings - Contact Lists in the main menu, to view the table of existing contact lists.
Use New in the toolbar to create a new contact list. Entries can be changed by selecting Edit in the Action column.
The following information is provided to create a new contact list:
Name | The name of the contact list. |
| Active | Enable the contact list by setting the button. |