Purpose
The purpose of AcdEventTypes values is to specify which types of media events were created during the ACD call flow.
Values
The following values are defined:
ID | AcdEventTypes Name |
|---|---|
1 | AcdEventTypes.VoiceMail |
2 | AcdEventTypes.Fax |
3 | AcdEventTypes.Callback |
4 | AcdEventTypes.SMS |
5 | AcdEventTypes.Email |
6 | AcdEventTypes.Ticket |
7 | AcdEventTypes.Chat |