Function
Use this object to search for a user given various parameters (a partial search will be performed if not all parameters are provided).
For example, if the user redirects his / her telephone to the system, the so-called redirector or the service number could be used to find the user in question - if the users phone is redirected to 99xxx where xxx is the user's telephone number, string functions can be used to extract the xxx from the called service number. Subsequently, a user search is performed with the telephone number.
If the user is found, a callback or voice mail could be sent directly to the users account.
Parameters
| Object Name | Name of this object instance |
User Name | Name of the user |
User first name | First name of the user |
User UID | UID of the user |
Phone number | Telephone number of the user |
| PIN | The PIN of the user RELEASE 3.20 |
Save in | Specify a variable prefix in which the result is to be stored. |
| Retrieve ACD Status | If this option is specified, several additional variables pertaining to the status of the user in the ACD are also retrieved. RELEASE 3.20 |
Variables
The following variables are provided. Note, that some variables are duplicated over all ACD groups.
| Variable | RELEASE 3.20 Returned when | Content |
|---|---|---|
<prefix>.usersid | The ID of the user. | |
<prefix>.usersuid | The UID of the user. | |
<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserWavesID | X | The ID of the name prompt for the first logged in user in the group (determined by the earliest login date/time): |
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersWavesIDs | X | The IDs, comma separated, of the name prompts for all users logged into the group. |
<prefix>.AcdStatus.<AcdGroupsID>.FirstLoggedInUserID | X | The ID of the first logged in user logged into the group (determined by the earliest login date/time). |
<prefix>.AcdStatus.<AcdGroupsID>.AcdAgentStatusID | X | The ID of the agent status the user is currently in. |
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInUsersIDs | X | The IDs, comma separated, of all users logged into the group. |
<prefix>.AcdStatus.<AcdGroupsID>.GroupNameWavesID | X | The ID of the ACD group name prompt. |
<prefix>.AcdStatus.<AcdGroupsID>.AcdGroupsID | X | The ID of the ACD group. |
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedIn | X | Whether the user is logged into the group. 1 = logged in, 0 = not logged in. |
<prefix>.AcdStatus.<AcdGroupsID>.bLoggedInAcd | X | Whether the agent is logged into the ACD. 1 = logged in, 0 = not logged in. |
<prefix>.AcdStatus.<AcdGroupsID>.WavesID | X | The ID of the wave file associated with the current ACD status of the agent. |
<prefix>.AcdStatus.<AcdGroupsID>.bPauseAcd | X | Whether the agent is in pause in the ACD. 1 = pause, 0 = no pause. |
<prefix>.AcdStatus.<AcdGroupsID>.LoggedInGroupCount | X | The number of ACD groups the user is currently logged into. Only groups where the user is configured as a permanent or reserve agent are counted. |
<prefix>.AcdStatus.<AcdGroupsID>.LoggedOutGroupCount | X | The number of ACD groups the user is currently not logged into. Only groups where the user is configured as a permanent or reserve agent are counted. |
Outputs
| Output | Used when ... |
Found | The call flow continues here when the user was found. |
Not Found | The call flow continues here if the user was not found. |