AcdB - AcdGetCallbackVoiceMailBooked_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

bOutbound = 0

AcdGroupActionTypesID = 3

bCallbackVoiceMailBooked in (0, 1)

All inbound calls which entered an ACD group within a particular time slice, which exited the group via a ACD group action of type 3 (voice-mail), whether booked or not.

See also Value Reference - AcdGroupActionTypes

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