Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|---|
bOutbound = 0 AcdGroupActionTypesID = 3 bCallbackVoiceMailBooked in (0, 1) | All inbound calls which entered an ACD group within a particular time slice, which exited the group via a ACD group action of type 3 (voice-mail), whether booked or not. |