New Features
Key | T | Resolved Date | Release Notes Subject | Release Notes Content |
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JTELDEV-6582 | Logging - Adding capability to remove non-call logs in portal. | It is now possible to delete non-call logs from the portal that are older than a maximum age parameter. The paramater name is “Portal.Statistics.CallHistoryPartA.NonCallLogs.MaxAgeDays”. | ||
JTELDEV-6567 | Login - Prevent Reset Password | Resetting the password from the login page can now be prevented with a system parameter “ACD.Login.PasswordReset.Enabled“. This parameter should be 1 or 0. If this parameter is set to 1, the password reset link will be displayed. | ||
JTELDEV-6569 | Transaction Codes - Reclassify to different service number functionality | It is now possible to configure transaction codes with an alternative “reclassification” service number to which calls should be attributed when this transaction code is recorded by an agent. This feature can be used in reporting, either via the Reporting API, REST, or in special reports which support reclassification. At the time of writing, ACD-S-007 supports this new functionality - it can be toggled using a switch in the report execution or subscription. | ||
JTELDEV-6523 | IMAP Mail Connector - now supports OAUTH2 authentication | OAUTH2 authentication for the IMAP mail connector has been implemented. Note - since Microsoft 365 no longer supports OWA / Exchange Mail Services, replacement of the exchange mail connector will be necessary on systems which use older style access to Microsoft email services in the cloud. If you require assistance with this, please contact your jtel partner or check out this link: https://wiki.jtel.de/x/PQA0Bw | ||
JTELDEV-6455 | Workflow Object Variable Declaration - New checkbox "Only assign if variable does not exist" | The Workflow Object Variable Declaration now has a new checkbox "Only assign if variable does not exist". If it is checked, the variable will not be assigned to if it exists already. |
Bugfixes
Key | T | Resolved Date | Release Notes Subject | Release Notes Content |
---|---|---|---|---|
JTELDEV-6633 | Acd Supervisor - Agents Table has wrong Totals when not all Groups are visible. | When you select just a part of the Groups to be visible in Acd Supervisor, the Totals in the table “Agent” shows wrong values including the Groups which are not visible for some of the columns. This problem has been fixed. | ||
JTELDEV-6627 | InputMenuDTMFASR object - Error Annoncement and Error TTS text is not used. | The IVR object InputMenuDTMFASR is not using the error announcement or the error TTS text. This problem has been fixed. | ||
JTELDEV-6619 | ACD-S-007 - parameters ordered incorrectly | The parameters “service level seconds” and “hangup seconds” were used the wrong way round when calculating the report. This problem has been fixed. | ||
JTELDEV-6600 | Media-Event - Incorrect TAB change when blinking envelope is clicked on in Mini Client. | When clicking the blinking envelope in Mini Client while having an active call, the Tab was changing to a wrong Tab while it should be changed to Media Event Tab “ME“. This has been fixed. | ||
JTELDEV-6608 | Reports - ACD Agent Report 3 - ACD-A-007 - Wrong Acd Post Calls Duration and Average. | The calculation of Acd Post Calls Duration and Average in the Report “ACD Agent Report 3 - ACD-A-007” was wrong. This has been fixed. | ||
JTELDEV-6612 | Support of (very) old report subscriptions in new portal versions | Very old report subscriptions were created without the ClientsID parameter, which would cause them to fail with an error. This problem has been fixed. | ||
JTELDEV-6597 | Media Event should not be distributed to Agent when he has an outstanding mandatory transaction code to be set. | An Agent who has an open mandatory transaction code popup was still able to receive media events. This has been fixed and the event is now distributed only after he sets the transaction code and closes the popup. | ||
JTELDEV-6599 | IVR Object - REST Query does not work. | Using the IVR object REST query leads to the following error: curl not exist. This problem has been fixed and the curl command could be executed by 8server or blazar. | ||
JTELDEV-6580 | Subscription E-Mails without an Attachment | Sometimes subscription emails could be sent without an attachment. This problem has been fixed. | ||
JTELDEV-6576 | Transaction Codes - list is misbehaving. | The list tab in Transaction codes was misbehaving: it shows duplicated Transaction codes for every group mapping. This is now fixed and the list shows no duplicates. | ||
JTELDEV-6581 | No Selected ACD Group on Outdial from Callback | Sometimes, an outdial from within a callback event would fail with “No Selected ACD Group”. This problem has been fixed. | ||
JTELDEV-6579 | Salesforce - Click to Dial not working if system cannot determine if the salesforce instance is a sandbox or production instance | Click to Dial fails with a configuration error popup if the check whether the instance is a sandbox or production URL fails. Now this logic has been changed to use the following strategy:
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JTELDEV-6565 | Manual Callback without an active call - Use Service Number of the ACD Group instead of Preset. | In case of manual callback without an active call, the service number of the ACD Group is now selected by default when calling instead of the preset number. This is because preset service number makes no sense in this case. | ||
JTELDEV-6435 | blazar (new Telephony Server) - Leak of file descriptors | The new telephony server can leak file descriptors causing excessive memory and disk usage. This problem has been fixed. |