AcdB - AcdGetTotalTimeHangupCalls_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

a.bCallerHangup = 1

acdb.dtAgentConnect IS NULL

acdb.bOutbound = 0

The total number of inbound calls that entered an ACD group within a particular time slice and were hung up by the caller before reaching an agent.

See also Value Reference - AcdGroupEndReasons

  • No labels