New Features
| Key | T | Resolved Date | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|
May 23, 2024 | Logging - Adding capability to remove non-call logs in portal. | It is now possible to delete non-call logs from the portal that are older than a maximum age parameter. The paramater name is “Portal.Statistics.CallHistoryPartA.NonCallLogs.MaxAgeDays”. | ||
May 7, 2024 | Login - Prevent Reset Password | Resetting the password from the login page can now be prevented with a system parameter “ACD.Login.PasswordReset.Enabled“. This parameter should be 1 or 0. If this parameter is set to 1, the password reset link will be displayed. | ||
May 6, 2024 | Transaction Codes - Reclassify to different service number functionality | It is now possible to configure transaction codes with an alternative “reclassification” service number to which calls should be attributed when this transaction code is recorded by an agent. This feature can be used in reporting, either via the Reporting API, REST, or in special reports which support reclassification. At the time of writing, ACD-S-007 supports this new functionality - it can be toggled using a switch in the report execution or subscription. | ||
Apr 24, 2024 | IMAP Mail Connector - now supports OAUTH2 authentication | OAUTH2 authentication for the IMAP mail connector has been implemented. Note - since Microsoft 365 no longer supports OWA / Exchange Mail Services, replacement of the exchange mail connector will be necessary on systems which use older style access to Microsoft email services in the cloud. If you require assistance with this, please contact your jtel partner or check out this link: https://wiki.jtel.de/x/PQA0Bw | ||
Mar 14, 2024 | Workflow Object Variable Declaration - New checkbox "Only assign if variable does not exist" | The Workflow Object Variable Declaration now has a new checkbox "Only assign if variable does not exist". If it is checked, the variable will not be assigned to if it exists already. |
Bugfixes
| Key | T | Resolved Date | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|