Introduction
The statistics report subscriptions feature is used to subscribe to a specific report, so that the system will execute and push this automatically to your e-mail according to a defined time period.
Case Example
Let's assume you are the supervisor of a call center and you want to monitor the performance of the agent name "Agent, Test 3 (100003)" weekly on monday at 06:00 am, in PDF format.
But you don't want to do it manually each friday for example or you don't want to miss a monitoring day. You can process as follow:
Configuration
Page: Statistics - Reports
> Statistics > Reports
| Parameter | Description |
|---|---|
| Name | Name of the you report subscription job |
| File name (optional) | Name of the generated output file if you wish another one as the default one <Report Nmae>_<ID> |
| Active | To activate (check mark set) and deactivate (check mark not set) the subscription job |
| Do not send Email | When selected the report will be automatically generated, stored into the appropriate destination folder but not pushed to the subscriber e-mail address. |
| Interval | Interval into which the output report will be displaid |
| Time | report generation and push time |
| Output format | drop-down list of desired output formats. The formats PDF, EXCEL, CSV, HTML are available. |
| Period | |
| Agents | available agents (left) and selected agents (right). Elements of the list right are those who will be taken in consideration in the output report. > move the selected available agent(s) to the list right. >> move the all available agent(s) to the list right. >> move back all selected agent(s) to the list left. > move back the selected agent(s) to the list left. |
| Cancel | Click "cancel" to discard your changes. |
| Save | Click "save" to save your subscription into the list of Report Subscriptions. |
Page: Statistics - Report Subscriptions
> Statistics > Report Subscription
Yeah we go! Your subcription job is listed in the pipeline, ready to be generated and pushed to your e-mail - in case your e-mail address is correctly configured in your > User Data > Users page - next monday at 06:00 am.
| Parameter | Description |
|---|---|
| Name | Name of the you report subscription job |
| Report | Name of the subscribed report |
| Active | Yes if your subscription job is active and empty otherwise. |
| Action | "Edit" to modify your subscriptions parameters "Delete" to delete your subscription job "Activate" or "Deactivate" to activate or deactivate the job |