AcdB - AcdGetQueueTotalCalls_Group
Criteria Used (see also AcdB - ACD Groups KPIs ) | Description |
|---|---|
acdb.bOutbound = 0 acdb.dtQueueStart IS NOT NULL | All inbound calls which entered an ACD group within a particular time slice, where the calls ended inside or after the queue. See also Table Reference - AcdGroupEndReasons. |