Once a prompt has been created, you can create language versions by adding audio files. Click on Edit in the required row. You will see the list of files for this prompt. Click in the toolbar on New to add a new file (language). Provide the following information:

Language

Choose the language.

Contents

Description (optional) oder (for TTS) the actual contents of the prompt.

TTS

Activate this option, if the text should be generated by TTS. You will
then see an option to select one of the configured TTS engines.

Prompt File

File - choose a file from your computer in WAV or MP3 format to
upload. After entry click on Save.

TTS Engine

Choose a TTS engine and click on Save. The audio file will be
created after saving and can be listened to using Play.

In the list of existing prompts use Play to listen to the prompt, Edit to modify the prompt files and Delete to remove the prompt from the system.

The master data tab is used to view the master data for the prompt. Here you can also see where the prompt is used (for example in an ACD group, IVR application etc.). Use the Active option to switch the prompt on and off.

Note that a prompt can consist of several language versions which need to be uploaded as audio files to the system. The language setting for the service number controls which language version of the prompt will be played. This is a convenient way to provide an application to callers in several languages without re-programming the service.

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