To create a routing plan use the function Routing - Routing Plans in the main menu and click on New in the toolbar. In the form, enter the following data:

Name

Give the rouring plan a representative name.

Active

Check this if the routing plan should be immediately activated

Use Save to save the data and access the rules definition screen. Here, you can define what application should be run by this routing plan, at what times. The defined time period is used, and a priority.

If time periods overlap, the rule with the highest priority is used. If rules have the same priority, then they are sorted alphabetically, and the first one is used. In the scenario described here as an example, the first two rules could be defined with a priority of 50, the third rule with a priority of 25.

Optionally, a rule can be coupled to a particular Service Number Status. The rule will then only be applied if the service number has been activated with the corresponding status.

You can define as many rules as are necessary to configure the routing to your needs.

Provide the following information:

Routing Application

Select which routing application should be run.

Active

Activates the rule

Priority

Choose a value between 0 and 100.

100 is the highest priority. If you have rules that do not
overlap, then use 50 as a “mid range value” for these.

Service Number Status

This defines the status of the service number for the rule to be applied.
To define a new service number status, click on the ellipsis button. In the
popup window you can define a new status and availability setting.







Time Type

Select the time type for this rule. Depending on your selection, further
parameters are required:

 On holidays - a list of holidays is checked. If, according to the list, it is a
holiday, then the rule is applied.

 Opened - a list of opening times is checked. If, according to the list, it is
within the opening times, then the rule is applied.

 Closed - a list of opening times is checked. If, according to the list, it is
not within the opening times, then the rule is applied.

 Always - the rule always applies.

 From to absolue - specify an exact time range during which the
rule should apply.

 Weekdays — the rule always on certain days of the week.

Time from

For the time period on holidays and weekdays: The time from which
the rule should apply is specified here.

Time to

For the time period holidays and weekdays: The time until which the
rule should apply is specified here.

Holiday List

For the time type On holidays: Select the holiday list which should be
checked.

Opening Times

For the time type open or closed: Select which opening times list should
be checked.

Date, Time from

For the time type from to absolute: The start date and time, from which the
rule should be applied.

Date, Time to

For the time type from to absolute: The end date and time, until which the
rule should be applied.

Weekdays

For the time type weekdays: Configure on which weekdays the rule
should apply.

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