AcdB - AcdGetPostCallCount_GroupServiceNumber

Criteria Used (see also ACD Group Service Number KPIs)

Description

acdb.bOutbound = 0

b.CONNRES = 1

b.PostCallInterval > 0

The Total number post calls performed for all incoming calls to destination (b.CONNRES = 1) within an ACD group, a servivice number and a particular time slice.

See also Value Reference - CONNRES.

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