B - AcdGetPostCallDurationAvg_Agent

Criteria Used (see also B - ACD Agents KPIs )

Description

AVG(b.dtCallEnd - b.dtCallStart)

b.PostCallInterval > 0

b.CONNRES = 1

Average duration of inbound calls distributed to agents and outbound calls distributed to the destination within a particular time slice - in status manual postcall and/or automatic postcall after the end .

See also Value Reference - CONNRES

  • No labels