AcdB - AcdGetInTimeHangupCalls_Group
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|---|
acdb.AcdGroupEndReasonsID IN ( 1, 2, 3, 4 ) a.bCallerHangup = 1 acdb.dtAgentConnect IS NULL acdb.bOutbound = 0 ( acdb.dtGroupEnd - acdb.dtGroupStart ) <= HangupSeconds | All inbound calls which entered an ACD group in a particular time slice, which were connected to an agent within (less than or equal to) the specified HangupSeconds, and where the caller exited the group with the reason 1, 2, 3 or 4 . See also: Value Reference - AcdGroupEndReasons If HangupSeconds is 0, then this value is set to all calls connected to agents (i.e. HangupSeconds is ignored). |