acdb.AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

a.bCallerHangup = 1

acdb.dtAgentConnect IS NULL

acdb.bOutbound = 0

( acdb.dtGroupEnd - acdb.dtGroupStart ) <= HangupSeconds

All inbound calls which entered an ACD group in a particular time slice, which were connected to an agent within (less than or equal to) the specified HangupSeconds, and where the caller exited the group with the reason 1, 2, 3 or 4 .

See also: Value Reference - AcdGroupEndReasons

If HangupSeconds is 0, then this value is set to all calls connected to agents (i.e. HangupSeconds is ignored).