Call Data Structure

A call is represented as a JSON Object as shown in the following example:

{
	"bOutbound": 0,
	"CurrentAgentCountLoggedInToAcd": null,
	"AcdCallMonitoring_bCallRequest": null,
	"AcdSecondaryDistributionAlgorithmID": 1,
	"LanguagesID": 2,
	"AcdSkillsRemoveNoAgentsAvailable": 0,
	"dtCallTransferred": null,
	"ServiceLevelSeconds": null,
	"dtAcdAnnouncement1Start": "2022-07-08T11:33:20.510915Z",
	"AcdJunkGroups_bJunkCall": null,
	"dtLastUpdate": "2022-07-08T11:33:18.900977Z",
	"CalledIDNumber": null,
	"ApplicationsID": 3,
	"PbxCallUID": null,
	"nAcdPriority": 50,
	"DiallerContactsID": null,
	"nMaxQueueCoefficient": -1,
	"ServiceDDI": "",
	"nMaxTotalWaitTime": 0,
	"ID": 187849,
	"dtAcdAnnouncement2Start": null,
	"CrmURL": "https://mycrm.com/index.php",
	"CallIDNumberType": 0,
	"AcdDistributionAlgorithmsID": 3,
	"StatisticsPartAID": 406071,
	"bDynamicPriorityConnectProcessed": 0,
	"AcdCallMonitoring_dtCreated": null,
	"bAcdSecondarySkillSortFirst": 0,
	"Line": 1,
	"DiallerMasterCampaignsID": null,
	"AcdSkillsRemoveTimeout3": -1,
	"AcdSkillsRemoveTimeout2": -1,
	"AcdSkillsRemoveTimeout1": -1,
	"dtAcdNumberAnnouncementStart": null,
	"AcdConfigurationGroupsID": 235,
	"LastAgentAge": null,
	"MergedNumberType": 1,
	"ContactClassesID": null,
	"dtAcdEnquiryStart": null,
	"CallingPartyNumber": "4989461495051",
	"CurrentAgentCount": null,
	"AcdGroupsID": 235,
	"Machine": 113,
	"bLongCallAlarmed": null,
	"ObjectType": 0,
	"ExtendedGroupSearchAcdGroupsID": null,
	"PbxCallID": null,
	"AcdJunkGroupsID": 2,
	"AcdDistribute_LanguagesID": null,
	"dtAcdFirstDistributeStart": null,
	"AcdDistribute_bIsLastAgent": null,
	"bQueueCanOpenWithNoAgents": null,
	"nSkillReal": null,
	"AddInfo": "Keine Kontaktdaten vorhanden",
	"AcdServerUdpAddress": "0.0.0.0",
	"AcdStairFunctionValue": 10,
	"dtAcdEnquiryEnd": null,
	"dtAcdQueueStart": null,
	"StartSequenceID": 41,
	"dtAcdFirstAgentStart": null,
	"bAcdFirstAgentConnectLastAgent": null,
	"AcdCallRecordingSubject": null,
	"AcdSkillTimeFactor": 0,
	"AcdLastAgentOverrideIDs": "0",
	"dtAcdAgentConnect": null,
	"AcdDistribute_AgentName": null,
	"MergedNumberPresentation": 2,
	"AcdDistribute_AgentNumber": null,
	"RoutingApplication": "Check and Create Contact",
	"dtAcdGroupStart": "2022-07-08T11:33:20.338141Z",
	"bAcdReverseSkillSort": 0,
	"AcdCallStatesID": 1,
	"dtAcdDistributeStart": null,
	"dtAcdGroupActionStart": null,
	"CrmCustomerID": null,
	"CalledPartyNumberType": 0,
	"bAcdStairFunction": 0,
	"CallingPartyPresentedNumberType": 1,
	"dtAcdFirstAgentInGroupStart": null,
	"CallingPartyPresentedNumber": "4989461495051",
	"RoutingApplicationsID": 2807,
	"CurrentAgentCountExceptPostcall": null,
	"nMaxQueueTime": 60,
	"dtAcdRoutingApplicationStart": null,
	"AcdDistribute_AgentDataID": null,
	"AcdDistribute_TelActive": null,
	"dtAcdTarifAnnouncementStart": null,
	"dtAcdFirstAgentInGroupConnect": null,
	"AcdStairFunctionTime": 10,
	"dtAcdTransactionCodeAnnouncementStart": null,
	"UserProvidedNumber": "",
	"nMaxQueueSize": -1,
	"RedirectingNumber": null,
	"UserProvidedPresentedNumberType": 0,
	"UserData2": null,
	"dtAcdFirstAgentConnect": null,
	"UserData3": null,
	"dtAcdFirstGroupStart": "2022-07-08T11:33:20.332277Z",
	"StatisticsPartOID": null,
	"BlockID": "",
	"LastAgentIDs": null,
	"ActualLastAgentID": null,
	"CalledPartyNumber": "+49199511",
	"dtLastModified": "2022-07-08T11:33:20.511109Z",
	"CurrentAgentPresentCount": null,
	"bAllAgentsTriedExecuted": 0,
	"UserData": "UNBEKANNT",
	"ServiceNumbersID": 422,
	"AcdCallMonitoring_callIsBeingMonitored": null,
	"AcdSkillsValue2": 0,
	"UserProvidedNumberType": 0,
	"AcdSkillsValue1": 0,
	"AcdAgentGroupsID": 235,
	"AcdSkillsValue3": 0,
	"strCalledAgentList": "",
	"AcdRoutingResultSequence": null,
	"dtLongCallAlarmedSent": null,
	"AcdDistribute_callTransferToAgent": null,
	"AcdGroupCheckPointsID": 1,
	"nSkillAfterCorrection": null,
	"DynamicPriorityGroupsID": null,
	"bExtendedGroupSearch": 1,
	"AcdEventsID": null,
	"AcdSkillsID2": 0,
	"CallIDNumber": "",
	"AcdSkillsID1": 0,
	"AcdSkillsRemoveTimeout": -1,
	"UFN": "20220708-113318-113-1",
	"MergedNumber": "4989461495051",
	"RedirectionNumber": null,
	"AcdSkillsID3": 0,
	"CNumbersID": null,
	"dtAcdAgentStart": null,
	"nOverflowLevelIndicator": 0,
	"ContactsID": 123373,
	"AcdLastAgentCallTime": 1440,
	"UserProvidedPresentedNumber": "",
	"ClientsID": 1,
	"DynamicPriorityGroupsTargetsID": null,
	"dtCallStart": "2022-07-08T11:33:18.900977Z",
	"CallingPartyNumberType": 1,
	"dtAcdFirstQueueStart": null,
	"ResellersID": 1,
	"dtAcdCallRecordingAnnouncementStart": null
}
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