Call Data Structure
A call is represented as a JSON Object as shown in the following example:
{ "bOutbound": 0, "CurrentAgentCountLoggedInToAcd": null, "AcdCallMonitoring_bCallRequest": null, "AcdSecondaryDistributionAlgorithmID": 1, "LanguagesID": 2, "AcdSkillsRemoveNoAgentsAvailable": 0, "dtCallTransferred": null, "ServiceLevelSeconds": null, "dtAcdAnnouncement1Start": "2022-07-08T11:33:20.510915Z", "AcdJunkGroups_bJunkCall": null, "dtLastUpdate": "2022-07-08T11:33:18.900977Z", "CalledIDNumber": null, "ApplicationsID": 3, "PbxCallUID": null, "nAcdPriority": 50, "DiallerContactsID": null, "nMaxQueueCoefficient": -1, "ServiceDDI": "", "nMaxTotalWaitTime": 0, "ID": 187849, "dtAcdAnnouncement2Start": null, "CrmURL": "https://mycrm.com/index.php", "CallIDNumberType": 0, "AcdDistributionAlgorithmsID": 3, "StatisticsPartAID": 406071, "bDynamicPriorityConnectProcessed": 0, "AcdCallMonitoring_dtCreated": null, "bAcdSecondarySkillSortFirst": 0, "Line": 1, "DiallerMasterCampaignsID": null, "AcdSkillsRemoveTimeout3": -1, "AcdSkillsRemoveTimeout2": -1, "AcdSkillsRemoveTimeout1": -1, "dtAcdNumberAnnouncementStart": null, "AcdConfigurationGroupsID": 235, "LastAgentAge": null, "MergedNumberType": 1, "ContactClassesID": null, "dtAcdEnquiryStart": null, "CallingPartyNumber": "4989461495051", "CurrentAgentCount": null, "AcdGroupsID": 235, "Machine": 113, "bLongCallAlarmed": null, "ObjectType": 0, "ExtendedGroupSearchAcdGroupsID": null, "PbxCallID": null, "AcdJunkGroupsID": 2, "AcdDistribute_LanguagesID": null, "dtAcdFirstDistributeStart": null, "AcdDistribute_bIsLastAgent": null, "bQueueCanOpenWithNoAgents": null, "nSkillReal": null, "AddInfo": "Keine Kontaktdaten vorhanden", "AcdServerUdpAddress": "0.0.0.0", "AcdStairFunctionValue": 10, "dtAcdEnquiryEnd": null, "dtAcdQueueStart": null, "StartSequenceID": 41, "dtAcdFirstAgentStart": null, "bAcdFirstAgentConnectLastAgent": null, "AcdCallRecordingSubject": null, "AcdSkillTimeFactor": 0, "AcdLastAgentOverrideIDs": "0", "dtAcdAgentConnect": null, "AcdDistribute_AgentName": null, "MergedNumberPresentation": 2, "AcdDistribute_AgentNumber": null, "RoutingApplication": "Check and Create Contact", "dtAcdGroupStart": "2022-07-08T11:33:20.338141Z", "bAcdReverseSkillSort": 0, "AcdCallStatesID": 1, "dtAcdDistributeStart": null, "dtAcdGroupActionStart": null, "CrmCustomerID": null, "CalledPartyNumberType": 0, "bAcdStairFunction": 0, "CallingPartyPresentedNumberType": 1, "dtAcdFirstAgentInGroupStart": null, "CallingPartyPresentedNumber": "4989461495051", "RoutingApplicationsID": 2807, "CurrentAgentCountExceptPostcall": null, "nMaxQueueTime": 60, "dtAcdRoutingApplicationStart": null, "AcdDistribute_AgentDataID": null, "AcdDistribute_TelActive": null, "dtAcdTarifAnnouncementStart": null, "dtAcdFirstAgentInGroupConnect": null, "AcdStairFunctionTime": 10, "dtAcdTransactionCodeAnnouncementStart": null, "UserProvidedNumber": "", "nMaxQueueSize": -1, "RedirectingNumber": null, "UserProvidedPresentedNumberType": 0, "UserData2": null, "dtAcdFirstAgentConnect": null, "UserData3": null, "dtAcdFirstGroupStart": "2022-07-08T11:33:20.332277Z", "StatisticsPartOID": null, "BlockID": "", "LastAgentIDs": null, "ActualLastAgentID": null, "CalledPartyNumber": "+49199511", "dtLastModified": "2022-07-08T11:33:20.511109Z", "CurrentAgentPresentCount": null, "bAllAgentsTriedExecuted": 0, "UserData": "UNBEKANNT", "ServiceNumbersID": 422, "AcdCallMonitoring_callIsBeingMonitored": null, "AcdSkillsValue2": 0, "UserProvidedNumberType": 0, "AcdSkillsValue1": 0, "AcdAgentGroupsID": 235, "AcdSkillsValue3": 0, "strCalledAgentList": "", "AcdRoutingResultSequence": null, "dtLongCallAlarmedSent": null, "AcdDistribute_callTransferToAgent": null, "AcdGroupCheckPointsID": 1, "nSkillAfterCorrection": null, "DynamicPriorityGroupsID": null, "bExtendedGroupSearch": 1, "AcdEventsID": null, "AcdSkillsID2": 0, "CallIDNumber": "", "AcdSkillsID1": 0, "AcdSkillsRemoveTimeout": -1, "UFN": "20220708-113318-113-1", "MergedNumber": "4989461495051", "RedirectionNumber": null, "AcdSkillsID3": 0, "CNumbersID": null, "dtAcdAgentStart": null, "nOverflowLevelIndicator": 0, "ContactsID": 123373, "AcdLastAgentCallTime": 1440, "UserProvidedPresentedNumber": "", "ClientsID": 1, "DynamicPriorityGroupsTargetsID": null, "dtCallStart": "2022-07-08T11:33:18.900977Z", "CallingPartyNumberType": 1, "dtAcdFirstQueueStart": null, "ResellersID": 1, "dtAcdCallRecordingAnnouncementStart": null }