Call Data Structure
A call is represented as a JSON Object as shown in the following example:
{
"bOutbound": 0,
"CurrentAgentCountLoggedInToAcd": null,
"AcdCallMonitoring_bCallRequest": null,
"AcdSecondaryDistributionAlgorithmID": 1,
"LanguagesID": 2,
"AcdSkillsRemoveNoAgentsAvailable": 0,
"dtCallTransferred": null,
"ServiceLevelSeconds": null,
"dtAcdAnnouncement1Start": "2022-07-08T11:33:20.510915Z",
"AcdJunkGroups_bJunkCall": null,
"dtLastUpdate": "2022-07-08T11:33:18.900977Z",
"CalledIDNumber": null,
"ApplicationsID": 3,
"PbxCallUID": null,
"nAcdPriority": 50,
"DiallerContactsID": null,
"nMaxQueueCoefficient": -1,
"ServiceDDI": "",
"nMaxTotalWaitTime": 0,
"ID": 187849,
"dtAcdAnnouncement2Start": null,
"CrmURL": "https://mycrm.com/index.php",
"CallIDNumberType": 0,
"AcdDistributionAlgorithmsID": 3,
"StatisticsPartAID": 406071,
"bDynamicPriorityConnectProcessed": 0,
"AcdCallMonitoring_dtCreated": null,
"bAcdSecondarySkillSortFirst": 0,
"Line": 1,
"DiallerMasterCampaignsID": null,
"AcdSkillsRemoveTimeout3": -1,
"AcdSkillsRemoveTimeout2": -1,
"AcdSkillsRemoveTimeout1": -1,
"dtAcdNumberAnnouncementStart": null,
"AcdConfigurationGroupsID": 235,
"LastAgentAge": null,
"MergedNumberType": 1,
"ContactClassesID": null,
"dtAcdEnquiryStart": null,
"CallingPartyNumber": "4989461495051",
"CurrentAgentCount": null,
"AcdGroupsID": 235,
"Machine": 113,
"bLongCallAlarmed": null,
"ObjectType": 0,
"ExtendedGroupSearchAcdGroupsID": null,
"PbxCallID": null,
"AcdJunkGroupsID": 2,
"AcdDistribute_LanguagesID": null,
"dtAcdFirstDistributeStart": null,
"AcdDistribute_bIsLastAgent": null,
"bQueueCanOpenWithNoAgents": null,
"nSkillReal": null,
"AddInfo": "Keine Kontaktdaten vorhanden",
"AcdServerUdpAddress": "0.0.0.0",
"AcdStairFunctionValue": 10,
"dtAcdEnquiryEnd": null,
"dtAcdQueueStart": null,
"StartSequenceID": 41,
"dtAcdFirstAgentStart": null,
"bAcdFirstAgentConnectLastAgent": null,
"AcdCallRecordingSubject": null,
"AcdSkillTimeFactor": 0,
"AcdLastAgentOverrideIDs": "0",
"dtAcdAgentConnect": null,
"AcdDistribute_AgentName": null,
"MergedNumberPresentation": 2,
"AcdDistribute_AgentNumber": null,
"RoutingApplication": "Check and Create Contact",
"dtAcdGroupStart": "2022-07-08T11:33:20.338141Z",
"bAcdReverseSkillSort": 0,
"AcdCallStatesID": 1,
"dtAcdDistributeStart": null,
"dtAcdGroupActionStart": null,
"CrmCustomerID": null,
"CalledPartyNumberType": 0,
"bAcdStairFunction": 0,
"CallingPartyPresentedNumberType": 1,
"dtAcdFirstAgentInGroupStart": null,
"CallingPartyPresentedNumber": "4989461495051",
"RoutingApplicationsID": 2807,
"CurrentAgentCountExceptPostcall": null,
"nMaxQueueTime": 60,
"dtAcdRoutingApplicationStart": null,
"AcdDistribute_AgentDataID": null,
"AcdDistribute_TelActive": null,
"dtAcdTarifAnnouncementStart": null,
"dtAcdFirstAgentInGroupConnect": null,
"AcdStairFunctionTime": 10,
"dtAcdTransactionCodeAnnouncementStart": null,
"UserProvidedNumber": "",
"nMaxQueueSize": -1,
"RedirectingNumber": null,
"UserProvidedPresentedNumberType": 0,
"UserData2": null,
"dtAcdFirstAgentConnect": null,
"UserData3": null,
"dtAcdFirstGroupStart": "2022-07-08T11:33:20.332277Z",
"StatisticsPartOID": null,
"BlockID": "",
"LastAgentIDs": null,
"ActualLastAgentID": null,
"CalledPartyNumber": "+49199511",
"dtLastModified": "2022-07-08T11:33:20.511109Z",
"CurrentAgentPresentCount": null,
"bAllAgentsTriedExecuted": 0,
"UserData": "UNBEKANNT",
"ServiceNumbersID": 422,
"AcdCallMonitoring_callIsBeingMonitored": null,
"AcdSkillsValue2": 0,
"UserProvidedNumberType": 0,
"AcdSkillsValue1": 0,
"AcdAgentGroupsID": 235,
"AcdSkillsValue3": 0,
"strCalledAgentList": "",
"AcdRoutingResultSequence": null,
"dtLongCallAlarmedSent": null,
"AcdDistribute_callTransferToAgent": null,
"AcdGroupCheckPointsID": 1,
"nSkillAfterCorrection": null,
"DynamicPriorityGroupsID": null,
"bExtendedGroupSearch": 1,
"AcdEventsID": null,
"AcdSkillsID2": 0,
"CallIDNumber": "",
"AcdSkillsID1": 0,
"AcdSkillsRemoveTimeout": -1,
"UFN": "20220708-113318-113-1",
"MergedNumber": "4989461495051",
"RedirectionNumber": null,
"AcdSkillsID3": 0,
"CNumbersID": null,
"dtAcdAgentStart": null,
"nOverflowLevelIndicator": 0,
"ContactsID": 123373,
"AcdLastAgentCallTime": 1440,
"UserProvidedPresentedNumber": "",
"ClientsID": 1,
"DynamicPriorityGroupsTargetsID": null,
"dtCallStart": "2022-07-08T11:33:18.900977Z",
"CallingPartyNumberType": 1,
"dtAcdFirstQueueStart": null,
"ResellersID": 1,
"dtAcdCallRecordingAnnouncementStart": null
}