as of release 3.27

prior to release 3.27


Function

This module detects a DTMF input (tone dialling), and executes a branch in the program. To prompt the user to press a key, a voice prompt is played.

If no input is recognised, or an incorrect digit is pressed, an error voice prompt can be configured which is played to reprompt the user to try again.

Program execution continues using the output which corresponds to the DTMF key pressed. If this output is not connected, and the maximum number of allowed tries has not yet been reached, the error voice prompt is played and recognition is restarted. If the maximum number of tries is reached, program execution continues at the error output. If no object is connected to this output, the system hangs up.

Parameters

Object Name 

The name of this object instance

Prompt Type

Choose a prompt type

Voice Prompt

Choose a prompt

Error Voice Prompt Type

Choose the type of the error voice prompt

Error Voice Prompt

Choose the error voice prompt. This parameter is optional. If you do not
specify this parameter, then no error prompt is played.

Play Tone

If you use this option, the system will play a beep indicating when the
caller is expected to respond.

Maximum Tries

How often the object is re-executed when an error input is made or no
input is detected. If this counter is reached, program execution continues
at the error output.

Barge In

If activated, input is allowed whilst voice prompts are being played.
Otherwise it is allowed when playing has completed.

Outputs

Output

Used when ...

0 ... 9

when the corresponding key is pressed and this output is connected to a further object.

*

when the star key is pressed and this output is connected to a further object.

#

when the hash key is pressed and this output is connected to a further object.

Error

when the maximum number of tries is reached.

  • No labels