ACD Group Parameters can be triggered to send REST calls from the telephony server when a callback event is created.
If configured, all events will be sent by REST to the REST service. The events will still be visible in the ACD as closed media events in the event history.
ACD Group Parameter
Parameter | Description |
|---|---|
| AcdEvents.AcdEvents_CallbackCreate.REST | Called, when a callback event is to be passed to the backend system for processing. |
Value
The following values are supported currently.
Task | Value |
|---|---|
| Send to Salesforce REST endpoint (see createCallback) | AUTH=SalesForce/SalesForce.REST.GetOAUTHToken.r5 EXEC=SalesForce/SalesForce.REST.GenericJsonPost.r5 ENDPOINT=createCallback |