Web Messages are used, to send information to ACD groups and agents.
To send a message, use the table of web messages which can be viewed using ACD - Web Messages.
To create a web message, access ACD - Web Messages in the main menu and click on New in the toolbar. Provide the following information:
Groups | Choose the ACD groups whose agents should receive the web message. |
Agents | Choose the agents who should receive the web message. |
Deactivated | Select this option to deactivate the display of the message. You can |
Display from/to | Select the time during which the message should be displayed. |
| When the message is opened, it’s type can be seen. Icons are used Information - blue icon Warning - yellow symbol Stop - red symbol |
Subject | Enter a subject for the message (this will be displayed to users) |
Message | Enter the text of the message |
After entry click on Save. You will return to the overview table of the web messages.
If a message is active, it will be displayed on the agent’s browsers. The agent is informed of a waiting web message by a blinking symbol in the toolbar.
Use Edit to change the message.