Introduction
SSL or TLS Certificates are a known industry standard for encryption and security. They are used basically on every website today.
Note
Technically SSL has not been used in a long time. Rather, TLS or Transport Layer Security has been the more secure successor to SSL and in use for a long time. However, the word SSL is still widely used to indicate this family of certificates, standards and functionality. We will as such also use the word SSL for the following explanation
Your jtel ACD With SSL
Access to your jtel ACD can be secured by SSL. A certificate is installed on the jtel Load Balancer to enable SSL-Encryption when accessing either your jtel portal, Chat or WhatsApp API.
There are some differences depending on the location of your system. If you have purchased a license within the jtel Cloud environment, your certificate will be provided and managed by jtel year-round. However, for example on On Premise systems, you will have to provide your own SSL-Certificate. As for our Partners Cloud systems, the certificate might be provided by you, or our partner.
jtel Cloud
The certificate is provided by jtel and managed year-round.
jtel Partner Cloud2
On the cloud systems of our partners, the certificate will either be provided by our partner, or by you.
jtel On Premise
The certificate will be provided by you.