Release 3.32

The new Teams profiles feature allow the client administrator to create Teams profiles. Within the profile, he can create Teams rules and assign users. User assignment can be the other way round: from the Users master data.

Another function is added which is the ability to copy Teams profiles from a source profile. Also, the ability to copy Teams rules from a source user.

For more information, see the link: https://wiki.jtel.de/x/OIdhB

Mysql - version 8.0.33 bug - find a workaround by removing some syntax.

Voicemails and callbacks that was not generating a media event because nothing was recorded or the recording was too short were counted in the report. This has now been fixed.

Before, in supervisor view → All/Active Agents → Quick Status Buttons, the supervisor was able to change his or other agents statuses to statuses that are restricted in the logged in group. this bug has been fixed.

The Teams presence connector was returning an error when the agent/user name is too long (More than 64 characters). This has been fixed now and the maximum length of the name is set to 256 characters.

The bean initialization/refresh algorithm is corrected.

The ACD-Transaction-Codes-Report 2 was missing the group (s) name (s) when executed with the XLS format. This has been fixed.

The task scheduler provides the capability to run tasks at scheduled times, optionally repeating them as required.

It has the following capabilities:

• Run a telephony task on a specified date and time by making an outbound call to a destination and starting the application configured on a service number

• Run a workflow task on a specified date and time by starting a background daemon process and running a workflow (GUI) application

• Reschedule the task on completion for a time in the future

• Retry the task if it fails to start or fails to complete

• Start an error task (as a background process) if the task exceeds the maximum number of tries before it completes

More documentation on the task scheduler can be found here: https://wiki.jtel.de/x/_oRhB

Before this fix, the chatbot services were not restarted automatically when rebooting the chatbot server. This has been fixed and all active chatbot services will restart automatically after the reboot.

The rest call for the event Ringing, configured in Acd Group Parameter is not working. This problem has been fixed.

Previously, if the group action “Call Back or Voice Mail” was used, the statistics would always count the resulting event as a callback, even if it was a voice mail. Now, once the user has made the choice by DTMF, the type of group action is changed in the statistics table to the actual type of event booked.

For the ACD Group Parameters which configure REST calls during the call flow, the following variables have been added:

$agent_email - the email address of the agent

$call_duration - the duration of the call in seconds

See https://wiki.jtel.de/x/ZIZhAg for more details.

The user is not able to call dialler contacts because he is stuck in TAC status. To reproduce this problem, you need to do an outbound call from a callback event and set a TAC, then start a dialler.

The user is not able to set a result code and the popup hangs. This problem has been fixed.

The presence connector throws exception when PBX Users are duplicated. This problem has been fixed.

Additional subscription path is converted to Linux path.