Introduction
This page provides additional information regarding the behavior and possible configuration of the jtel ACD when the Starface PBX is being used. The configuration is found in the jtel ACD parameters as sysadmin.
jtel Starface System Parameters
| Case ID | Parameter | Standard Value | Explanation |
|---|---|---|---|
| 1 | Portal.WebServices.Starface.IgnoreUserDeletes | 1 | Set this to 1, if user deletions from the STARFACE should not be propagated to jtel. |
| 2 | Portal.WebServices.Starface.IgnoreUserSecurity | 1 | Set this to 1, if changes to user security (updates on user to the admin flag) in the STARFACE should not be propagated to jtel. |
| 3 | Portal.WebServices.Starface.IgnoreUserStatus | 1 | Set this, if login status messages from the STARFACE should be ignored. |
| 4 | Portal.WebServices.Starface.SessionExpireSeconds | 300 | The number of seconds until the STARFACE external session expires. |
| 5 | Portal.WebServices.Starface.UserPasswordSetUID | 1 | Set this to 1, if when a user is created, the password should be set to the UID syncrhonised from the STARFACE. If unset (0) a random password is set which must be changed manually by the administrator. |
Behavior, Use Cases and Examples
Changes for example in the Starface User Configuration will cause an Update-User Event to be sent to the jtel Starface Connector by Starface.
Following is a table describing some of the possible cases and their effect corresponding to a Case ID in the table above, if a CaseID is relevant to the case. Some cases do not correspond to a Case ID above, because none of the parameters influence the outcome of the case.
Updates on the current user information in Starface are only sent to jtel when a user is created, or a record about a user is changed. An update is not sent when a user is deleted, for example.
| Case | Effect | Case ID |
|---|---|---|
| Phone Status Change to IDLE | The users telephone status will be set to IDLE | None |
| Phone Status Change to RINGING | The users telephone status will be set to RINGING | None |
| Phone Status Change to BUSY | The users telephone status will be set to BUSY | None |
| Create new Starface User | A new Starface user will be created. A record in the PBX Users table will be created in jtel | None |
Add new Starface User to Starface Group | A new User will be created in the jtel users table and the PBX Users table will be updated with current information, if changes were made. The Login-ID in Starface will be the User UID in jtel
| None |
| Change Starface User | The user will be updated in the jtel users table The user will be updated in the PBX users table | None |
| Change Starface Users telephone. The Starface user is an Agent in the jtel ACD | The user will be updated in the jtel users table The user will be updated in the PBX users table | None |
| Change Starface Users telephone. The Starface user is not an Agent in the jtel ACD | The user will be updated in the PBX users table | None |
| Delete Starface User that was an Agent in the jtel ACD | The user will be deleted from the users table in jtel The user will be deleted from the PBX users table | 1 |
| Delete Starface User that was not an Agent in the jtel ACD | The user will be deleted from the PBX users table | 1 |
Change User rights to Admin in Starface | The jtel users Security group will be changed to 'Administrators (Default)' | 2 |
| Logout from Starface UC Client | The User will be Logged out into the AcdStatus with ID 1 (Logged Off is the default) | 3 |
| Login to Starface UC Client | The User will be Logged in into the AcdStatus with ID 2 (Calls and Media is the default) | 3 |
| Login to jtel User after the new Starface User was imported to jtel | The Users password will depend on the setting. It will be the users Starface AccoundID / jtel UsersUID, or a randomly generated password by jtel | 5 |