Introduction
The following ports must be configured if the jtel virtual machines are located in different subnets or a firewall is installed between them.
Table
| Host (System Parameter jtel ACD) | Port Setting (System Parameter jtel ACD) | Port | Protocol | Source (Send To) | Destination (Opens Port) | Description |
|---|---|---|---|---|---|---|
| ACD.UDP.Daemon.Address | ACD.UDP.Daemon.Port | 20645 | UDP | WEBSERVER | TELEPHONY (DAEMON) | Communication from the web server to the daemon process for ACD control. Note: The daemon ACD.Daemon.UDP.r5 must run on the corresponding TELEPHONY server. |
| ACD.UDP.MediaEventsListener.Address | (Static Setting) | 20644 | UDP | DATA | PLATFORM UDP LISTENER | Kommunikation von Datenbankserver zum Hazelcast (Webserver) bei Veränderung des Agenten-Status für die Signalisierung der Events per SOAP. Der PlattformUDPListener muss auf den entsprechenden Zielrechner laufen. (Vorzugsweise auf localhost - nur auf den DB Mastern, nicht Slaves). |
| ACD.UDP.Webserver.Address | ACD.UDP.Webserver.Port | 20644 | UDP | TELEPHONY | PLATFORM UDP LISTENER | Communication of 8-Server TELEPHONY processes to Hazelcast (web server) on change of call status for signaling of events to SOAP and Agent-Home. The platformUDPListener must run on the corresponding target computer. (Preferably on localhost). |
| (connection is initiated by web application in each case) | ACD.UDP.Webserver.SenderPort | 20700 | UDP | WEBSERVER | TELEPHONY | Communication between web server and 8-Server for control of calls. Messages are directed to ACD.Daemon.UDP.r5. |
| (connection is initiated by web application in each case) | ConfServer.Daemon.UDP.Port | 20641 | UDP | WEBSERVER | TELEPHONY (DAEMON) | Controlling the telephone conference from the web application. ConfServer.Daemon.UDP.r5 must be running on the target computer ( 8-Server). The actual destination for the message is determined dynamically by the web application. |
ConfServer.WebServer.UDP.Address (Configure all, seperate with colon and no spaces) | ConfServer.WebServer.UDP.Port | 20640 | UDP | TELEPHONY WEBSERVER | WEBSERVER | When changing slides in the presentation, this port is used to send the information to the other web server. The 8-Server sends information to the web servers so that the information of the current conference call is displayed in the browser. |
| dialler.8Servers.IPs | dialler.ClickToCall.UDP.8ServerCommand.Port | 20645 | UDP | WEBSERVER | TELEPHONY (DAEMON) | Port on the 8-Server to which the commands are sent via UDP for the Dialler. Must be set the same as ACD.UDP.Daemon.Port, because the commands are directed to ACD.Daemon.UDP.r5. |
| dialler.ClickToCall.UDP.Connector.Host | dialler.ClickToCall.UDP.Connector.Port | 40406 | UDP | WEBSERVER | PBX CONNECTOR | From the web server, the IP address of the PBX-Connector, if outdials are to be initiated via the connector (and not via the 8-Server). Recommendation: set dialler.ClickToCall.UDP.Connector.Host EMPTY if 8-Server is to be used for Outdial. Otherwise set (only with Innovaphone), then ALL Click-To-Dial commands run directly out via the Innovaphone. |
| Portal.AgentCallControl.UDP.Address | Portal.AgentCallControl.UDP.Port | 40406 | UDP | PBX CONNECTOR | IP address and port of the PBX-Connector, if commands such as "Answer" are supported via the PBX-Connector. | |
| Portal.Daemon.TTS.UDP.Address | Portal.Daemon.TTS.UDP.Port | 20643 | UDP | TELEPHONY | TELEPHONY (DAEMON) | IP address and port of the 8-Server on which the TTS daemon is running (only for installations with TTS installed). |
| Portal.JTELTAPIServer.UDP.Address | Portal.JTELTAPIServer.UDP.Port | 40404 | UDP | TELEPHONY | PBX CONNECTOR | IP address and port of the JTELTAPI forwarding service, when using the connector with TAPI / ECSTA. |