Work in Progress
Information on this site is currently being edited and is subject to change
Introduction
This page provides additional information regarding the behaviour and possible configuration of the jtel ACD when the Starface PBX is being used. The configuration is found in the jtel ACD parameters as sysadmin.
jtel Starface System Parameters
| Case ID | Parameter | Standard Value | Explanation |
|---|---|---|---|
| 1 | Portal.WebServices.Starface.IgnoreGroupUpdate | 1 | Set this, if groups from the STARFACE should be ignored. |
| 2 | Portal.WebServices.Starface.IgnoreUserDeletes | 1 | Set this to 1, if user deletions from the STARFACE should not be propagated to jtel. |
| 3 | Portal.WebServices.Starface.IgnoreUserSecurity | 1 | Set this to 1, if changes to user security (updates on user to the admin flag) in the STARFACE should not be propagated to jtel. |
| 4 | Portal.WebServices.Starface.IgnoreUserStatus | 1 | Set this, if login status messages from the STARFACE should be ignored. |
| 5 | Portal.WebServices.Starface.SessionExpireSeconds | 300 | The number of seconds until the STARFACE external session expires. |
| 6 | Portal.WebServices.Starface.UserPasswordSetUID | 1 | Set this to 1, if when a user is created, the password should be set to the UID syncrhonised from the STARFACE. If unset (0) a random password is set which must be changed manually by the administrator. |
Behavior, Use Cases and Examples
Changes for example in the Starface User Configuration will cause an Update-User Event to be sent to the jtel Starface Connector by Starface.
Following is a table describing some of the possible cases and their effect corresponding to a Case ID in the table above, if a CaseID is relevant to the case. Some cases do not correspond to a Case ID above, because none of the parameters influence the outcome of the case.
| Case | Effect | Case ID |
|---|---|---|
| Phone Status Change to IDLE | The users telephone status will be set to IDLE | None |
| Phone Status Change to RINGING | The users telephone status will be set to RINGING | None |
| Phone Status Change to BUSY | The users telephone status will be set to BUSY | None |
| Create new Starface User | A new User will be created in the jtel users table, The Login-ID in Starface will be the User UID in jtel | None |
| Change Starface User | The user will be updated in the jtel users table, if the Login-ID remained unchanged | None |
| Delete Starface User | The user will be deleted in jtel, if the Login-ID remained unchanged | 2 |
Change User rights to Admin in Starface | The jtel users Security group will be changed to 'Administrators (Default)' | 3 |
| Logout from Starface UC Client | The User will be Logged out into the AcdStatus with ID 1 (Logged Off is the default) | 4 |
| Login to Starface UC Client | The User will be Logged in into the AcdStatus with ID 2 (Calls and Media is the default) | 4 |
| Login to jtel User after the new Starface User was imported to jtel | The Users password will depend on the setting. It will be the users Starface AccoundID / jtel UsersUID, or a randomly generated password by jtel | 6 |