Introduction

The following page describes the required configuration to connect the jtel ACD to Starface.    

Pre-Requisites

Installation of the Starface v6 BPX requires licensing the o-byte connector from o-byte and installation on the Starface PBX.

This guide covers the configuration of the jtel System. Additional instructions regarding the configuration of the Starface PBX and the o-byte Connector can be obtained from o-byte.

Before installation may begin, jtel requires the following:

1. IP-Adress of the Starface endpoint - Either the IP from the local network, or a public IP-Adress if the Starface is located elsewhere
2. Test number (Will be configured as a Test-Servicenumber in jtel)
3. Test user  (Will be configured as a Testuser in jtel)

jtel STARFACE v6.2 Service

The jtel STARFACE v6.2 Service must be installed on one of the telephony server machines. The following describes the required steps for installation.

Copy Files

Copy the following directory to the telephony server:

Source Directory:
\\acd-store\shared\JTELCarrierPortal\WebServices\Install\Starface\ServiceV62

Target Directory:
c:\jtelStarface6v2SOAPWindowsService

Check Configuration

Check the configuration file jtelStarface6v2SOAPWindowsService.exe.config if any changes are required.

The most likely changes would be to the sections:

• <connectionStrings>- for connecting to the database
• <appSettings> - for specifying the machine and UDP port of the acd Daemon Process
• <log4net> - for specifying the location of the log file

Configure Firewall - Starface Located In Local Network

Add a rule to allow http traffic into the web service.

Use the following in a cmd window as administrator:

netsh advfirewall firewall add rule name="jtelStarface6v2SOAPWindowsService" dir=in action=allow protocol=TCP localport=56745 edge=no

Configure Firewall - Starface Located At External Network

If the STARFACE is in a different network, you will need to change to edge=yes and configure a public remote IP-Adress in the SIP and RTP firewall rules to provide access.

netsh advfirewall firewall add rule name="jtelStarface6v2SOAPWindowsService" dir=in action=allow protocol=TCP localport=56745 edge=yes

Install as Service

Using a command window, as Administrator:

c:
cd \jtelStarface6v2SOAPWindowsService 
c:\Windows\Microsoft.NET\Framework\v4.0.30319\InstallUtil.exe -install jtelStarface6v2SOAPWindowsService.exe

Trunk and Trunk Group Configuration

Login as sysadmin to the jtel Portal.

Configure Trunks

Use System Settings ... Trunks to configure a trunk for each 8-Server machine.

Note, the machine ID is set in the 8-Server configuration (usually the last part of the IP address of the machine).

Configure Trunk Groups

Create a new trunk group for each STARFACE PBX.

The following parameters are required.

Add the trunk created above for the PBX to the Trunks page. DO NOT FORGET THIS, OR IT WILL NOT WORK!

See the screenshot below for an example configuration:

Configure Service Numbers

Service-Numbers are configured as fully qualified E.164 numbers.

Agent Telephone Numbers / PBX Internal Destinations

Agent telephone numbers are configured only with the number of the internal extension, not as fully qualified E.164 numbers.