The jtel telephony server is a real-time communications system, virus scanners which impact real-time access to files on the file system or the network are to be avoided, or exceptions to files and services configured.
Introduction
If a virus scanner is being used on the telephony server, some exceptions to services and directories have to be made to ensure proper telephony function.
Exceptions
Systems and their installed services as well as the directories vary. Please adjust accordingly.
Directories
| Machine | Directory |
|---|---|
| Telephony Servers | C:\8Server |
| C:\jtelPlatformUDPListener | |
C:\jrest | |
| C:\presence-aggregator | |
| C:\jtelInnovaphonePBXServiceV11 |
Services
| Machine | Service |
|---|---|
| Telephony Servers | robot5.exe |
giHal.exe | |
giAcu.exe | |
javaw.exe |