| Key | T | Resolved | Release Notes Subject | Release Notes Content |
|---|---|---|---|---|
| JTELDEV-5316 | New IVR Icons | New more modern flat icons have been incorporated in the IVR. Care has been taken to ensure that these resemble the old icons as closely as possible. | ||
| CNFON-995 | Filter Counter in Agent Home - Agent and Team Views - could be incorrect | The total number of records counter in the filter in Agent Home for the Agent, Team and category views - could be incorrect. This problem has been fixed. | ||
| CTRUMA-28 | Telserver with multiple NICs - sometimes not possible to control calls | On a telserver with multiple NICs it is sometimes not possible to control calls from the web client because the IP address to use resolves to the external IP address instead of the internal IP address. This problem has been mitigated, by scanning all resolved addresses for the machine. The listener will now use the first internal IP address it finds during this process as the event source address. | ||
| CTAIFUN-91 | Dialler Callback from Callback Event - can set result code | If a dialler contact returns a call from the dialler (for example, because they were not available), then an inbound call may result in a callback event being created in the ACD. When agents call back from this event, the dialler was not previously updated. This behaviour has been changed: - The media events view now shows the status of a contact in the dialler. Green means "closed" with an end result, red means active. Hovering the mouse over the column shows the campaign and the last result. - Within a media event, a result code can be set (without making a call) - When a call is made from the media event, the dialler result code popup is shown instead of a transaction code. This ensures that the workflow in the dialler contact is processed. If required, the agent closes the callback event manually. | ||
| CSTUTT-347 | Agent Home - Pause Duration not refreshed regularly | In agent home - the current Pause Duration was not refreshed regularly. This problem has been fixed. | ||
| CZVOOVE-128 | Save Additional Info and User Data - problem if comma or semicolon present in information | The save additional info and user data object could cause problems parsing the additional information field, if commas or semicolons were present in the data. Semicolons and commas are now replaced with spaces. This could cause a follow on problem when the data was passed to the cluster, causing calls not to be signalled in agent home. Both problems have been solved. | ||
| CZVOOVE-129 | Rest query advanced - IVR object does not parse response data correctly with UTF8 | The Rest query advanced IVR object did not parse response data correctly if this contained UTF8 characters. This problem has been fixed. | ||
| CHTP-101 | Updates - default agent status overwritten | The default agent status is overwritten after an update (Name, Colours, Abbreviations). This problem has been fixed - now status values are never overwritten. | ||
| CNFON-988 | Click to Hear Voice-Mail set Calling Party Number to Random A-Number | When using the click to hear function, the outbound call would be made on a potentially non associated service number. The trunk selected would be OK, but the signalled A-Party number was sometimes not. This problem has been fixed. | ||
| CNFON-924 | FTP list import fails | The FTP daemon could not import a list from the FTP server. This problem has been fixed. | ||
| CTDM-247 | Statistics and Service Number for Voicemail and Callbacks Missing - Configuration and Agent Group Issue | When a voicemail or callback event was received in an agent / configuration group scenario, the callback from the voice mail or callback event would not record statistics correctly. Also, the service number selection would cause error messages to appear in the telephony server even though the call was correctly setup. This problem has been fixed. | ||
| CNFON-982 | Service Numbers - Service Number is displayed instead of Name when adding new service number to user | When adding service numbers to users, the service number was displayed in the Name column instead of the name of the service number. This has been changed so that the assigned name is now displayed. | ||
| JTELDEV-5356 | Dialler Contacts - some fields not updated when saving the contact | Dialler Contacts - some fields could not be cleared when saving the contact. The fields affected were: Fax Number, E-Mail and Website. | ||
| CTEL24-75 | Call Transfer - Bug in Logic when a call is held and transfer is made to a number that does not exist. | A bug was found when transferring a call to an external number which is not valid/does not exist. The announcements configured in the Acd Group were not executed correctly. This has been fixed. | ||
| JTELDEV-5347 | ACD Get Group Information - new variables provided | The following new variables are provided by the ACD Get Group Information object: $prefix.ClientAgentCallsCount - The current number of agents logged into the acd for calls (whole client account). | ||
| JTELDEV-5345 | Manual Dialer - contacts with follow up agent not reserved and refresh display problem | When contacts are reserved in the manual dialler, not all contacts are always reserved. Contacts which have a follow up agent are not reserved. The view of the dialler contacts is not refreshed after editing from the dialler. These problems have been fixed. | ||
| CHTP-68 | Active telephone number can be used for internal call signalling | New options have been added to the user configuration (User Data and User Master Data): - Agent Internal Calls with Active Tel Number - PBX Users Internal Calls with Active Tel Number - Number Internal Calls with Active Tel Number When set, calls initiated from the web client to agents, PBX users and telephone numbers - but not including call transfers- will be signalled with the active telephone number and not the service number. | ||
| CTEL24-50 | MiniClient - now shows webmessages popup | The MiniClient now is capable of showing webmessages sent by the supervisor in a popup window when the notification is clicked. | ||
| CSCHEP-82 | Trunk Groups - VOIP - Number Translator - Add prefix "sip:+", then E.164 number and postfix "@<ip>[:<port>]" - anonymous number signalling problem | When using the number translator VOIP - Number Translator - Add prefix "sip:+", then E.164 number and postfix "@<ip>[:<port>]" - anonymous numbers were incorrectly sent as "+". This problem has been fixed. | ||
| CNFON-950 | Report ACD-005 - ACD Inboxes Itemised Details - execution problem | The execution of this report could sometimes fail with an error message. This problem has been fixed. | ||
| CTEL24-47 | Supervisor Monitoring - Mute / Non Mute Monitoring always Non Mute | When monitoring a call, the web application showed the unmute button by default even when the supervisor should have been muted. Actually, the supervisor was always unmuted. This problem has been fixed. | ||
| CHTP-96 | Post call interval not updated when agent logs out from manual post call status | The post call intervall of the agent's last call was not updated when the agent logged off after being in a manual post call status. This problem has been fixed. | ||
| JTELDEV-5335 | SalesForce - Interaction Functionality is not activated after first login without a full page refresh | The sales force interaction does not activate without a full page refresh in the browser after logging out and logging in again, or if the cookie login functionality is not enabled. This problem has been fixed. | ||
| CHTP-65 | Supervisor - Groups selector filter moved to the upper toolbar | The groups selector filter from inbound status --> realtime statistics has been moved to the upper toolbar in the Supervisor so the groups visibility filter can be accessed from any tab including the wallboard and grid view. | ||
| CTEL24-49 | MiniClient with .EXE - No reconnect to webserver after webserver is restarted | The miniclient does not reconnect with the webserver when it is restarted. Instead, the same screen "freezes" and the agent does not know that a disconnect with the webserver has happened in the background. This has been fixed, the mini client now automatically reconnects to the web server. | ||
| CHTP-74 | Supervisor - new column and wallboard tile "PostCall Duration Average" | The new column displays the average post call duration in hh:mm:ss format on the following views: - Inbound Status tab - real-time statistics - Detailed view of the group in the Inbound Status tab - Wallboard tab as a tile - Grid view tab in all 3 layouts The calculation uses the following formula: Total Post Call Time / Number of Calls Answered which had Post Call Time. | ||
| CTEL24-44 | Save User Master Data - LDAP Authentication User Field overwritten | When saving the user master data as a user, it would cause the LDAP authentication user field to be overwritten. This problem has been fixed. | ||
| CHTP-87 | Supervisor - new "Overflow Queue Calls" column and wallboard tile | A new column shows how many calls have left the ACD Group with a group end reason in (105, 107, 200, 205, 207). The column is displayed under Supervisor, today's statistics on the Inbound status, Inbound since, Inbound 15, Inbound 60 and Group details inbound status tabs. it is also shown as a tile in the Wallboard and Detailed view of the group wallboard. | ||
| JTELDEV-5322 | IVR - new Object "Wait" | A new object "Wait" has been added to the IVR. This performs a simple sleep operation. This can, for example, be used to allow a ring tone to be heard for a certain number of seconds before proceeding in the application. | ||
| JTELDEV-5321 | IVR - Refuse Calls does not record statistics correctly | The IVR did not record statistics correctly for calls which were refused before any event (ringing or connect) had been sent. This problem has been fixed. Note: this requires an update of the telephony server to version 5.23.18 or later. | ||
| JTELDEV-5320 | New IVR Object Ringing | A new IVR Object "Ringing" has been added. This allows you to explicitly send 180 RINGING (alerting) to the far end from the IVR. Note: ringing and offhook are still sent implicitly by certain functions such as the ACD (when entered - ringing) and when announcements are played (offhook). | ||
| CHTP-67 | Reports - New Report ACD-006 based on ACD-002 - ACD Statistics One Line per Call | A new report ACD-006 based on ACD-002 - ACD Statistics One Line per Call, which produces one line per call received at a service number and and ACD group,has been added to the system. See the statistics section for further details on this report. | ||
| JTELDEV-5318 | ACD-A-002 - ACD Agent Calls Report 2 - Incorrect ordering of call transfer calls | In the report ACD-A-002 - ACD Agent Calls Report 2 - the ordering of call transfer calls is incorrect. This problem has been fixed. | ||
| CTEL24-34 | IVR Signalling Parameter (ACD objects) - now supports variables | The signalling parameter in the ACD objects in the IVR now supports variables. Previously, it was only possible to use a fixed value (usually a telephone number in E.164 format). Note: in releases 3.25 and 3.26 this will result in an error being shown in the GUI. It however does not affect the functionality. From release 3.27 the error message in the GUI is removed (open and close the objects in question to remove the error). | ||
| CTEL24-31 | Transfer Synonym - TransferAcdSynonymsID always empty in JTELStats.StatisticsPartB | The field TransferAcdSynonymsID was NULL in the table JTELStats.StatisticsPartB when a transfer to a Synonym was made. This problem has been fixed. | ||
| CHTP-72 | Report ACD-A-007 - ACD Agent Report 3 - New Option "Outbound Destinations to Exclude" | A new option "Outbound Destinations to Exclude" has been added to ACD-A-007 - ACD Agent Report 3. In this a comma separated list of numbers (prefixes) to exclude from the outbound calculations is suppled. For example, supplying 49894614950 excludes all jtel numbers from being counted as outbound calls. |
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