B - AcdGetACDTransferAgentCalls_Agent
Criteria Used (see also B - ACD Agents KPIs ) | Description |
---|---|
b.bTransferAgent = 1 b.bTransferExternalNumber = 1 | Total inbound and outbound calls transferred by an agent to another agent or to an external number. |
B - AcdGetACDTransferAgentCalls_Agent
Criteria Used (see also B - ACD Agents KPIs ) | Description |
---|---|
b.bTransferAgent = 1 b.bTransferExternalNumber = 1 | Total inbound and outbound calls transferred by an agent to another agent or to an external number. |