Description
The CompressedA reports contain aggregated statistics regarding:
- Calls to Service Numbers
- Calls made to ACD groups
- Calls made to agents (summary for the ACD group)
- Outbound calls made by agents
Information such as:
- The number of calls
- Answered
- Busy
- Rejected
- Abandoned
- Service indicators for calls
- Calls received in standard service times
- Calls in service level according to 4 different criteria
- Call transfers
- Agent to agent
- Agent to group
- Agent to external destination
- Times for calls
- From call start to end
- From offhook to end
- From call start to connection to agent
- ...
is provided.
Note: because these statistics are aggregated, not quite as much information is available as from the call detail records. However, this aggregated data can be retained for a much longer time.
Read more in Reporting API - CompressedA