B - AcdGetACDTransferAgentTakenCalls_Agent
Criteria Used (see also B - ACD Agents KPIs ) | Description |
|---|---|
b.bTransferAgent = 1 b.bTransferExternalNumber = 1 acdb.dtAgentConnect IS NOT NULL | Total inbound and outbound calls transferred by an agent to anothter agent or to an external number and which were answered. |