AcdB - AcdGetQueueLeaveVoiceMailCallsByGroupEndReason_Group
Criteria Used (see also ACD Groups KPIs (AcdB)) | Description |
|---|---|
acdb.bOutbound = 0 acdb.AcdGroupEndReasonsID IS NULL or IN ( 106, 108, 109, 206 ) acdb.AcdGroupActionTypesID IS NULL or IN ( 3, 8, 10 ) | All inbound calls that entered the selected ACD groups within a particular time slice and leaved with either an unknown group reason, an AcdGroupEndReasonsID 106, 108, 109, 206 or leaved with an unknown action type, an AcdGroupActionTypesID 3, 8, 10. See also Value Reference - AcdGroupEndReasons and Value Reference - AcdGroupActionTypes |