You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 2 Next »

AcdB - AcdGetSystemHangupCallsByGroupEndReason_GroupServiceNumber

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

bOutbound = 0

bCallerHangup = 0

AcdGroupEndReasonsID IN (1, 2, 3, 4, 207)

dtAgentConnect IS NULL

All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and where the system hungup the call when executing a defined group rule or when there was no rule however one would have been required to continue processing.

See also Value Reference - AcdGroupEndReasons.


  • No labels