AcdB - AcdGetGroupCalls_GroupServiceNumber
Criteria Used (see also ACD Groups KPIs (AcdB) | Description |
bOutbound = 0 | All inbound calls which entered an ACD group and service number within a particular time slice. |
Criteria Used (see also ACD Groups KPIs (AcdB) | Description |
bOutbound = 0 | All inbound calls which entered an ACD group and service number within a particular time slice. |