AcdB - AcdGetAgentAutoLogOff_Group (Inconsistent with ACD Agent Report 2)
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|---|
login.LoginActionCode = 6 | The amount of time the current agent were automatically logged off from the ACD group in which he was logged in because the “maximum missed calls - All” set in this ACD group was reached. |
or
Auto Logoff Total (Inconsistent with ACD Agent Report 1 and ACD Agent Performance Report)
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|---|
login.LoginActionCode in (6, 7, 8, 9) | The amount of time the current agent were automatically logged off from the ACD group in which he was logged in because the “maximum missed calls - All” set in this ACD group was reached. |