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AcdB - AcdGetQueueTimeoutCallsByGroupEndReason_GroupServiceNumber

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

bOutbound = 0

AcdGroupEndReasonsID IN (106, 206)

dtAgentConnect IS NULL

All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and where the call left the queue becasue the configured queue timeout was reached.

See also Value Reference - AcdGroupEndReasons.


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