AcdB - AcdGetQueueLeaveByDtmfCallsGroupEndReason_GroupServiceNumber
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|---|
acdb.bOutbound = 0 acdb.AcdGroupEndReasonsID = 109 acdb.dtAgentConnect IS NULL acdb.AcdGroupActionTypesID IS NULL | All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and where the call left the queue because the caller pressed a valid DTMF whilst in the queue which was associated with a rule configured at the checkpoint “Queue Leave on DTMF” which was then executed.. See also Value Reference - AcdGroupEndReasons and Value Reference - AcdGroupActionTypes . |