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AcdB - AcdGetHangupsBeforeQueue_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

a.bCallerHangup = 1

acdb.dtQueueStart IS NULL

The total number of inbound calls which entered an ACD group within a particular time slice and which were hung up by the caller before the the queue started.


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