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AcdB - AcdGetGroupCalls_Agent

Criteria Used (See Also AcdB - ACD Groups KPIs )

Description

acdb.bOutbound = 0

AND acdb.AcdGroupsID = <ID current ACD group>

AND b.UsersID = <ID current agent>

All inbound calls routed to the current group and that were distributed to the current agent within a particular time slice.

See also Value Reference - CONNRES

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