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AcdB - AcdGetAgentAutoLogOffBusy_Group

Criteria Used (see also AcdB - ACD Groups KPIs)

Description

login.LoginActionCode = 8

How many time the selected agent were automatically logged off from the ACD group in which he is logged in because the “maximum missed calls - Busy” set in this ACD group is reached.

see also Value Reference - AcdLoginType / LoginActionCode

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