Role
The role of the client administrator is to manage the system.
Access
To access the client administrator account, the portal URL/login/resellerUId/clientUId must be used, for example:
https://myacdsystem.mydomain.de/CarrierPortal/login/myResellerUID/myClientUID
Only the two parameters user and password are required when accessing a client administration account.
After logging in, you will see the home screen with the following tiles:
- Agent Home
- Agent Home (Braille)
- Analyse Logs
- Call Log
- Campaigns
- Conferences
- Destination Numbers
- Groups
- Lockes IP Addresses
- Locked Users
- Parameters
- Presence Connectors
- Presentations
- Prompts
- Reports
- Routing Applications
- Routing Plans
- Security Groups
- Service Numbers
- Supervisor
- User Master Data
- Users
In the menu you will find the following items:
- ACD
- Chat
- Conference Server
- Dialler
- Hot Button
- Logging
- Messaging
- Number Management
- Prompt Management
- Routing
- Statistics
- System Settings
- Texts
- User Data