This function provides an IVR object, to search for records in SalesForce. The results of the search performed can be used to influence the routing in the jtel system, for example to route to a particular agent, or to a particular ACD group.
This function provides an IVR object, to search for records in SalesForce. The results of the search performed can be used to influence the routing in the jtel system, for example to route to a particular agent, or to a particular ACD group.