This API is called offline, after a call has ended in the JTEL ACD.
The result of the call, and some statistics regarding the call, are passed to the sales force instance.
This data can be used, for example, to create an activity record in SalesForce associated with the relevant SalesForce record.
To make use of this API, a REST endpoint must be provided in SalesForce for the jtel System to access. The following pages describe an example implementation.