No Translation available yet
You have German selected as language but this page has not been translated yet. Translate the page or view the content in the default space language below.
Display default
AcdB - AcdGetHangupsQueue_Group
Criteria Used (see also AcdB - ACD Groups KPIs) | Description |
|---|
acdb.bOutbound = 0 a.bCallerHangup = 1 acdb.dtGroupEnd IS NOT NULL acdb.dtQueueStart IS NOT NULL acdb.dtAgentConnect IS NULL | The total number of inbound calls which entered a group within a particular time slice and which were hung up in the queue by the caller. |
