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AcdB - AcdGetCallerHangupCallsByGroupEndReason_GroupServiceNumber

Criteria Used (See also AcdB - ACD Groups KPIs)

Description

acdb.bOutbound = 0

AND acdb.AcdGroupEndReasonsID IN ( 1, 2, 3, 4 )

AND a.bCallerHangup = 1

AND acdb.dtAgentConnect IS NULL


All inbound calls which entered an ACD group and service number within a particular time slice, which were not connected to an agent and the caller hung up the call for the reason 1, 2, 3 or 4.

See also Table Reference - AcdGroupEndReasons

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