The departments attribute like client attributes are used to order/select the agents within ACD. The attributes do not affect ACD work and can be used by the client for their own purposes.
Choose System Settings - Departments in the main menu, to view the table of existing client departments.
Use New in the toolbar to create a new department. Entries can be changed by selecting Edit in the Action column. Provide the following information:
Name | The name of the department. |